Outsourcing may have proven to be an effective model for reviving struggling businesses, providing cost cutting options for expensive franchises and boosting productivity across all industries, yet there is no guarantee that your outsourcing experience will mirror the same results. With the boom of offshore companies, came the inevitable entry of fraudulent and duplicitous centers, these centers took advantage of the high trust culture in North America and exploited their trustworthy nature by guaranteeing immediate results for bogus campaigns.
Another common disappointment is attributed to the lack of consistency and inability of centers to replicate their clients branding policies, these inconsistencies if not regulated slowly gnaw at the hard earned standards that defined their success, replacing the accepted standard with its shoddy version. Thwarting failure requires more than increasing revenue and generating profit, one must always focus on the future by anticipating and strategizing. In this article we offer tips on how to make the most of your outsourcing experience
Hiring an applicant based on their qualifications in order to match the vacancy mostly appeals on paper but hardly produces the desired outcome, this is due to one's personality not being a criteria under the CVs work experience or expertise section. One can simply mask their personality by conforming to your company's mission and vision, projecting the matching attitude and values despite not being the right fit.
Conducting monthly performance evaluations and having a competent manager on board can make all the difference, the former holds the employee accountable for mistakes while the latter guides them towards attaining the right qualifications. If an employee exhibits disruptive traits at an early stage and refuses to comply with the directives, letting them go at an early stage will not only save on cost but prevent that person from implementing lasting damage.
It's baffling at times how many businesses can remain oblivious to reality and refuse to learn from past mistakes, especially when their entire purpose is solely driven by the need to earn profit. Rome wasn't built in a day, yet most immediately clamor at minor setbacks and others are quick to voice their disappointment by severing ties, failing to understand that not everyday will be sunny, while there will always be obstacles and challenges, quitting yields nothing.
Companies should understand that it may take a while before revenue becomes sustainable, devising training, constant coaching and re-evaluating applied measures are important factors that can change the tides of failure, this along with patience and allocating ample time can make all the difference.
Realize that while the services of offshore companies may be cheaper it allows as well the chance to reinvest a portion of your savings towards staff empowerment and technical upgrades. Your outsourcing partner has the potential to elevate your company to new heights, but without proper care and continued support, your neglect just contributed to its failure as well.
At Accentline we have established ways on how to improve your outsourcing experience, simply give us a call to learn more.